What it costs, and what we agree to

The commercial terms for selling on Wavo, in plain language. These apply from the day your business is approved.

Fees§ 1

Commission: Charged per completed order placed through Wavo's shared WhatsApp number. Covers the ordering agent, payment handling, delivery arrangement and your listing in the directory.
Delivery: Priced per trip and paid by the customer as part of the order total. The amount is shown to the customer before payment. If an order is cancelled before collection, the delivery charge is refunded automatically.
Setup & subscription: There is no joining fee, no monthly subscription and no minimum order volume. Wavo earns only when you sell.

Platform terms§ 2

Approval

Every business is reviewed before it goes live on Wavo. We may decline or suspend a listing that breaches the WhatsApp Commerce Policy or South African law, or that repeatedly fails to fulfil orders.

Orders and payment

Customers pay for the order and delivery together through a single secure payment link. An order is only confirmed once payment clears — that confirmation is what alerts you and arranges the driver.

Settlement

Order value less commission is settled to the bank account on your business profile. Delivery charges are settled to the delivery provider. Settlement runs on the platform's payout schedule.

Cancellations and refunds

An order cancelled before collection is refunded to the customer in full, including delivery. Disputes about a fulfilled order are resolved between the business and the customer, with Wavo assisting where it can.

Your responsibilities

You are responsible for the accuracy of your menu and prices, for the quality and safety of what you sell, and for holding any licences your trade requires.

Changes

We will give reasonable notice before changing commission rates or these terms. Continuing to sell on Wavo after a change takes effect means you accept it.

Questions about any of this? rex@wavo.africa.